FAQ'S

Receivers

Q: Do I need to turn my receiver off when I am not using FM?
A. No. The receiver should automatically turn off within 40 seconds if an FM signal is not detected. It will constantly monitor for a signal, and it will instantly start up again on the last used frequency if an FM signal is detected. N.B. This does not apply to MLx.

Q. If I turn my hearing aid off will it reset the default channel?

A. Yes. You must press the frequency synchronisation on your ‘S’ product transmitter if you wish to use a channel other that the default.

Q. Does the hearing instrument have to be switched on to change frequencies on the MLxS/MLxi?

A. Yes. The MLxS / MLxi takes power directly from the hearing instrument, so it must be turned on.

Q. How does the battery voltage of the hearing instrument effect the gain of the MLxS/MLxi?

A. It will have a direct effect; if the battery power is low, the gain of the MLxS/MLxi will drop. It is a good idea to ensure that the battery is changed on a regular basis. Do not wait until the battery is low. The battery life will depend upon the hearing instrument and usage.

Q. Do I have to balance my FM receiver?

A. The MLxS is delivered with a default FM advantage of 10dB. In the majority of cases and on the majority of hearing instruments this will be appropriate. If necessary, it is programmable from –6dB to +24dB or for iLink 0 to +18dB. There are certain circumstances when you may need to adjust the FM level, such as use with Cochlear Implants or severe audiograms. If this is necessary, contact Phonak UK for advice.

Q. Do I have to balance MLxi?

A. No. MLxi has AutoConnect and will automatically balance for any manufacturers instruments.

Q. How many channels can my MLxS/MLxi have?

A. The MLxS/MLxi can be programmed to accept any authorised channel in Europe. That is from 173.350MHz to 175.050MHz . The MLxS/MLxi is delivered with the default frequency H02. When the hearing instrument or MLxS/MLxi is switched off and on again, they will revert to the default frequency. This can be a frequency of your choice, and it does not have to be a Phonak frequency. This default can also be changed at anytime. The frequency you are using is only limited by the number of frequencies you have programmed in to your transmitter

Q. Can the MLxS/MLxi or iSense/EduLink be used with other manufacturers’ transmitters?

A. Yes it can as long as the transmitter is operating on the default frequency of the MLxS/MLxi. You will also have to remember that you may not get as good a performance as with a Phonak transmitter, and you will not be able to change channels. Please note you will not get Dynamic functionality with other manufacturers systems.

Q. What happens when there is no FM signal with EduLink/iSense?

A. EduLink/iSense will power down after 40 seconds.

Q. Can the volume control be altered on EduLink/iSense?

A. Yes, if you require the volume to be increased contact Phonak.

Q. Is there a battery warning on EduLink/iSense?

A. Yes, if the power falls below a certain level the EduLink/iSense will give an audible beep.

Q. How do I synchronise EduLink/iSense?

A. This is the same function as all ‘S” product receivers. Use the sync button on the transmitter. With iSense the volume can be adjusted via the inspiro transmitter.

 

 

Transmitters

Q. At what distance can you perform frequency synchronisation with the transmitters and the WallPilot?

A. All transmitters will work at about 0.5m. The WallPilot range can be set at close, medium or far (F1, F2, F3). This ranges between 0.5m to 3m. It can be adjusted within this range, but the exact range will be dependent upon the environment.

Q. Does it matter if a child walks or runs past the WallPilot?

A. No. They can walk, run or skip and it will not effect the frequency change.

Q. What is the battery life of the WallPilot?

A. It will last for about 22 hours but Phonak recommend that the WallPilot is permanently on charge. Please note that you will need a socket within 2m of the WallPilot installation.

Q. Is the WallPilot the same as a Campus S?

A. No, although they can both change receiver frequencies the WallPilot is not an FM transmitter.

Q. Do I use the same frequency set on my WallPilot and Transmitter?

A. Yes. The primary channel on the WallPilot should be the same as the transmitter. If a small group is to be taken to one side another channel can be selected on the transmitter, and the frequency synchronization function used to change the frequency of the receiver.

Q. Will the WallPilot interfere with the Transmitter?

A. No the WallPilot is not a transmitter so will not interfere.

Q. How do I prevent the WallPilot or transmitter channel from being accidentally changed?

A. You can lock the displays of all of the equipment by pressing the bottom two buttons simultaneously.

Q. What channels can be requested in the transmitters?

A. The transmitters and WallPilot can have up to 40 channels. This, in most cases, would be impractical - most people use up to 20 channels.

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